The Projects and Systems Officer is primarily responsible for supporting the management, development, and implementation of the various strategic Marketing Group projects according to agreed scope, quality, and timeline, as well as providing user and operational support upon implementation. The role involves close collaboration with business teams, risk and compliance teams, IT counterparts, and/or software/service providers in providing solutions to business initiatives.

Responsibilities:

• Prepares, validates, and analyzes business requirements for assigned projects or project components, collaborating with business users and IT
• Actively participates in the preparation of the solution proposal by taking part in solutions evaluation in coordination with various units of the Bank and vendors/suppliers
• Analyzes detailed design prepared by IT/vendors, determine improvements/enhancements, and assess best/correct approach to fit requirements and business processes
• Develops and executes test plans and scripts, collaborating with IT/vendors for effective issue resolution
• Manages risk by identifying risks, analyzing their impact, and developing and executing plans and measures to reduce their impact
• Proactively manages changes in project scope, identifies potential crises, and devises contingency plans. Additionally, formulates implementation and deployment plans and activities
• Works with stakeholders and users/affected employees to develop and implement strategies and plans to drive adoption and utilization of new processes and systems to realize over-all project benefits
• Provides timely and effective user and operational support for assigned systems, and identify ways in which operational and system processes may be improved/enhanced, and execute recommendations

Qualifications:

• College degree or MBA preferred, ideally in Information Technology, Engineering, Mathematics, or Business
• Must have at least 5 years of relevant experience in project management, application systems management, bank operations, and/or implementation of analytics tools, CRM solutions, digital marketing tools, and other Marketing solutions. Experience in or exposure to analytics, data, digital marketing, and CRM
• Knowledge in application systems management; business requirements gathering, functional requirements definition, systems analysis and design, software quality assurance, and test management; project management for systems/solutions development and implementation; business process modeling; change management
• Knowledge in analytics, CRM and digital marketing solutions, tools, and implementations
• Specifically, depending on assigned area, expertise in one or more of the following is required: Salesforce tools (Marketing Cloud, Sales Cloud, Digital Engage, CDP, Lightning), CMS and websites, CRM software, data and analytics platforms