Job Title: Project Manager

Duration: Contract

We’re seeking a Project Manager to lead and deliver Social & Community initiatives for the Client's Canada Customer Success team. This role is ideal for someone who thrives in a cross-functional environment, balancing strategy with execution and using data to drive impact.

Key Responsibilities:

• Lead the strategy and execution of Social & Community programs in Canada.
• Manage program plans, track milestones, and mitigate risks across internal and partner teams.
• Collaborate with stakeholders across Customer Success, CX, L&D, Marketing, Sales, and Product.
• Monitor and improve community moderation and customer engagement within SLAs.
• Use data and Voice of the Customer insights to guide program improvements.
• Drive innovation through experimentation and data-informed decision-making.

What You Bring:

• Proven project management experience, preferably in social media or community environments.
• Strong analytical and data storytelling skills.
• Exceptional communication and stakeholder management skills.
• Experience with community/social tools (e.g., Lithium/Khoros) is an asset.
• Background in accounting or financial software is a plus.
• Highly organized, results-oriented, and customer-focused.