This is an on-site role

Work Location:

• Riverside, RI (RI1-530-01-16); B-Market; MAX Bill Rate: ***
• Charlotte, NC (NC1-007-39-05); B-Market; MAX Bill Rate: ***
  
  

This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks.
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.
  
  

Skills

• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Project Management
• Change Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping
  
  

Required Skills

• Excellent written and verbal communication skills, including to senior executives.
• Demonstrable training or communications experience.
• Strong analytical and critical thinking skills.
• Strong consulting and relationship building skills.
• Proficient Microsoft Office skills.
• Ability to prepare clear, compelling and visually engaging PowerPoint presentations tailored to different audience levels (e.g., analysts, specialists, senior executives).
• Strong change management skills with the ability to simultaneously manage multiple projects and priorities.
• Experience and proficiency in delivering training programs to large audiences.
• Self-motivated, self-directed, strong organizational skills and the ability to manage multiple priorities in a complex fast paced environment without sacrificing quality or timelines.
• Acute attention to detail.