About the Role

We're seeking an experienced Operational Project Manager to lead a complex customer transition program across Victoria.

This is a high-impact role with a strong delivery focus - responsible for managing the full lifecycle of moving a large customer base through a carefully planned transition.

Key to success will be your ability to engage with a wide range of stakeholders - including those who are directly impacted, resistant to change, or operating under tight regulatory oversight. You'll need to bring a steady hand, strong influencing skills, and the confidence to navigate challenging conversations while maintaining momentum.

Key Responsibilities

• Deliver the customer transition program end-to-end
• Lead project planning, execution, and detailed scheduling
• Coordinate internal teams and external contractors across regions
• Ensure full compliance with regulatory requirements
• Communicate clearly and effectively with impacted customers
• Navigate complex stakeholder environments and manage difficult conversations
• Proactively manage risks, escalations, and issues
• Oversee governance, tools, and reporting to support transition delivery

What We're Looking For

• Experience delivering complex operational projects
• Background in utilities, gas, mining, or similar industries
• Strong track record managing difficult stakeholder relationships
• Skilled in balancing regulatory, customer, and commercial priorities
• Confident communicator with a calm and pragmatic approach

Please note, at this time we will only be able to contact those successfully shortlisted. This process takes 3-5 business days.