De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Profile

The Service Solution Program Manager is a critical role responsible for achieving aftermarket revenue targets for Price and Offerability. This position serves as the primary interface between customers and De Havilland, facilitating product development and fleet configuration requests on behalf of the organization.

Key Responsibilities

• Evaluate market demand and feasibility for retrofit solutions catering to the airline operators.
• Understand and communicate technical solutions and features to align with regulatory requirements and enhance mission profiles.
• Engage with sales, airlines, and lessors to understand market changes in aviation and analyze past sales to anticipate future market trends and provide guidance on future product strategies
• Initiate and lead the kickoff of business opportunities, involving comprehensive reviews by relevant parties in the pricing and offerability process.
• Collaborate with engineering and technical teams to determine timelines for proposing new solutions or scoping requirements for existing features designed for airlines.
• Effectively manage internal and external stakeholder requirements, ensuring accurate timelines for deliverables crucial for implementation with airlines.
• Create and issue detailed proposals summarizing technical specifications, required materials, established lead times, and pricing for implementing the proposed solutions.
• Facilitate technical discussions with operators to identify challenges and present suitable solutions
• Generate reports to aid in strategic decision-making and continuous improvement.
  
  
  

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum of 3 years of experience in a similar role; aviation industry experience preferred.
• Knowledge of airline operations, revenue management, and industry trends is considered an asset.
• Strong attention to detail with the ability to work effectively under tight deadlines.
  
  
  

Skills

• This role requires a proactive individual with strong communication skills, a deep understanding of De Havilland's product capabilities, and the ability to manage complex customer interactions effectively.
• Proficiency in the Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience with customer relationship management (CRM) tools preferred.
• Strong analytical, communication, and project management skills.
• In-depth understanding of regulatory requirements and market trends in aviation.     
• Excellent communication skills, with the ability to present complex information clearly and concisely.
  
  
  

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.