Job Title: Program Manager

Experience Level: Level 2 (Intermediate): 2-5 years

Location: Montreal (Day 1 onboarding onsite / in-office presence 3x week)

Duration: 1 year (contract)

Primary Responsibilities

• PMO Support: Enable the completion of status report updates and other ad-hoc reporting.
• End-to-End Planning: Collaborate with all functional disciplines to ensure comprehensive planning that achieves stated goals.
• Coordination: Work with workstream leads to determine required deliverables and timelines.
• Content Development: Create and maintain materials and storyboarding of program content. Content development is a plus.
• Content Management: Manage and organize program content effectively.

Communications

• Meeting Facilitation: Organize and facilitate meetings, share screens, and drive discussions.
• Agenda Management: Establish meeting agendas with prioritization.
• Documentation: Generate meeting notes/minutes and provide mechanisms to capture and monitor remediation of potential risks.
• Risk Management: Track risks, actions, issues, and decisions, ensuring they are brought to closure.
• Status Reporting: Enable status reporting to management, including escalation to key stakeholders and leadership for items impacting timely delivery or scope changes.
• Documentation: Ensure comprehensive documentation of requirements, assumptions, changes in scope, etc., and establish an audit trail.
• Stakeholder Communication: Maintain clear and effective communication with stakeholders.

Collaboration and Problem-Solving

• Interpersonal Relationships: Collaborate with subject matter experts to support activities and build relationships.
• Ambiguity Management: Manage ambiguity, bring focus with recommendations, and solve tactical and strategic challenges.
• Process Improvement: Identify improvement opportunities, explore feasibility, and partner to effect change.
• Efficiency: Implement processes and procedures to increase effectiveness and efficiency of controls.

Required Skills

• Bachelor's degree in Information Technology, Business, Economics, or Finance preferred.
• 3-5+ years of experience in a similar role in financial or banking services, with practical knowledge of technology principles and products.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to challenges.
• Team player fostering a team-first environment and inclusive culture.
• Capable of project planning, organization, time management, and multi-tasking.
• Experience working across functional organizations to drive consensus.
• Independent self-starter with curiosity, logical thinking, and ownership.
• High attention to detail and precision.
• Proficiency with Microsoft Excel, PowerPoint (a must), Teams, Word, and SharePoint.
• Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC).
• Experience with asset management and IT Asset Management (ITAM).
• Proficiency in JIRA.
• Experience with MS Projects.

Desired Skills

• Experience/knowledge of IT Service Management (ITSM) is a plus.
• Data analysis and reporting experience.
• Ability to explain complex issues simply.
• Experience in capturing and designing improved processes.
• Experience working as part of a large, global team.
• Ability to drive complex issues through analysis and resolution.
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects.
• Knowledge of Agile methodologies.