Must Have Technical/Functional Skills 1. Develop and implement a comprehensive strategy for the Program engagement, aligning it with the Customer's overall business objectives 2. Owns development of the business case for investment in process and technological enhancements 3. Sets clear explanations for the integration and alignment of technology and business functions, focusing on the strategic value provided 4. Develop & Refine Target Operating Model(TOM) aligning with Customer's Business Objectives and Roadmap 5. Identify and engage with influencers in a boundary less manner 6. Consistently fosters collaboration by addressing BICoE Engagement roadblocks 7. Can prioritize and work with a wide range of teams and readily shares lessons learned and credit for team accomplishments 8. Directs and coordinates the development and implementation of process-based solutions across project lines 9. Effectively manage communication with various stakeholders, including team leads, project managers (TPMs), and customer representatives. 10. Lead XBR meeting by providing clear updates, addressing concerns, and fostering a collaborative decision-making environment. 11. Identity and drive innovation using automation and process improvements with nontrivial outcomes 12. Accountable for agreed SLA's. Metrics and KPI's at BICoE engagement level 13. Innovation & Process Improvement: 14. Identify Innovation/Automation/Process Improvements and drive teams towards implementation 15. Present Value Adds/Process Improvements implemented/Key Deliveries made to Customer's Business/VMO/CB 16. Continuously seek ways to improve support processes and efficiency. 17. Works with TCS CoEs for process improvements and automations that drive operational excellence. Technical Skills * PLX/Looker * Google Workspace * Experience with any visualization platforms * Experience with hands-on on GCP * Data Analysis: Ability to collect and analyze data necessary to answer business questions and debug problems. Understanding of complexity and data sizing constraints. Demonstrates aptitude with querying languages (e.g. SQL, Python) to effectively manipulate data. * Migration processes & visualization. * AI,ML, GenAI knowledge , nice to have. Roles & Responsibilities ● Provide guidance and mentoring to the TPMs in performing their responsibilities ● Develop and implement a comprehensive strategy for the BICOE engagement, aligning it with the Customer's overall business objectives ● Supports development of the business case for investment in process and technological enhancements ● Sets clear explanations for the integration and alignment of technology and business functions, focusing on the strategic value provided ● Develop & Refine Target Operating Model (TOM) aligning with Customer's Business Objectives and Roadmap ● Engages the "right people," within and beyond engagement boundaries, by matching individual capabilities and skills to the team's goals ● Consistently fosters collaboration by addressing BICoE Engagement roadblocks ● Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments ● Directs and coordinates the development and implementation of process-based solutions that cross project lines ● Effectively manage communication with various stakeholders, including team leads, project managers (TPMs), and customer representatives. ● Lead XBR meeting by providing clear updates, addressing concerns, and fostering a collaborative decision-making environment. ● Drives Automation/Innovation and presents during XBRss ● Innovation & Process Improvement: ● Identify Innovation/Automation/Process Improvements and drive teams towards implementation ● Present Value Adds/Process Improvements implemented/Key Deliveries made to Customer's Business/VMO/CB ● Continuously seek ways to improve support processes and efficiency. Works with TCS CoEs for process improvements and automations that drive operational excellence. Generic Managerial Skills: Building Strategy working with Senior Customer Side stakeholder, Excellent Communication Skills, Stakeholder/Vendor Management, Process Improvement Salary Range: $90,000-$120,000 a year