Position Summary:

The Program Coordinator would support the Manager of Market Operations. The ideal candidate has some coding/HCC knowledge and experience and preferably experience in basic program support or management with beginner Microsoft Excel experience.

Essential Job Functions:

• Assists with practice onboarding and tracking of deliverables.
• Assists and possibly leads obtaining access for the providers, data needs, researching data issues, working with enterprise and local data teams.
• Works with practices to track all physicians joining their primary care teams.
• Assists and supports Risk Adjustment Manager on projects as needed.
• Email or phone support surrounding BOI, as needed for practices.
• Performs data entry, report generation and tracking of metrics as requested.
• All other duties as assigned

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

Minimum Experience:

• 2+ years of experience with customer service and/or office support
• Preferred experience in healthcare operations or managed care products

Education/Licensure:

• Associates Degree, Bachelor’s degree; or equivalent work experience required.