Town of Windsor - Social Services Department

Program Aide

The Town of Windsor seeks an energetic, organized, and self-directed individual to provide administrative support to the Social Services Department. This role performs a variety of duties, including customer service, record keeping, data entry, and other general office duties.

Your Typical Work Activities Will Include

• Carrying out a variety of routine administrative procedures in the Social Services department; maintains records; answers incoming calls and routes callers or provides information; receives public and provides customer assistance; operates a vehicle to run errands
• Maintaining appropriate front-line desk coverage during business hours
• Serve as the lead support for programs such as the Renters Rebate Program and the "Step Into Helping" Youth Yard Work Program, assisting with coordination, communication, and program delivery
• Assisting with special projects
• Assisting with department communications such as developing notices, flyers, brochures, newsletters, social media, news articles, and other informational materials about programs and services
• Conducting surveys, analyzes data gathered, develops information, and considers available solutions or alternate methods
• General office duties such as filing, records management, copying, scanning, faxing, preparing and sending outgoing mailings and packages, and data entry
• Participating in meetings, outreach events, seminars, and training sessions; serves as a member of various employee committees
• Performing related work as required
  
  

Our Ideal Candidate Will Possess

• Ability to work independently and within a team in an office environment
• Ability to prepare clear, concise, and complete reports and strong verbal skills, including active listening, and emotional intelligence
• Ability to establish and maintain effective working relationships with other employees and the general public with culturally diverse populations and persons experiencing a wide range of social conditions
• Possess excellent customer service skills
• Flexibility with a willingness to learn new tasks as well as multitask
• Be detail-oriented with high-quality control and accuracy
• Ability to use discretion, maintain confidentiality, and ethical conduct
• Proficiency with the use of computers (desktop, laptop, tablet), MS Office 365 (i.e., Outlook, Word), Canva, and mobile technology (smartphones, apps)
  
  

Minimum Requirements

• High School Diploma or equivalent with 2 years of experience in clerical work, or any equivalent combination of training and experience desired
• Working knowledge of MS Office Suite (Internet, Word, and Excel) and other programs as needed (i.e. mail merge, database management)
• Experience with MUNIS and Canva a plus
• Valid Connecticut driver’s license
  
  

Schedule And Compensation

• Schedule: The 20 hours for this position are during 8:00am to 5:00pm – Tuesdays, Thursdays and Fridays, hours varies
• Compensation: $18.00 per hour
  
  

Successful candidates will be subject to the Town of Windsor background screening process, which includes a criminal background check and a pre-employment drug screen including testing for marijuana.

To apply: Please complete an application and include a resume at https://townofwindsorct.com/human-resources/vacancies/ by May 19th, 2025.

The Town of Windsor is an Equal Opportunity Employer and values diversity at all levels of the workforce. EOE/AA