About The Role

The Corporate Technology Production Support team is crucial in maintaining and managing essential applications used by the Middle Office, Operations, and Treasury teams. These applications play a vital role in the firm's profit and loss calculations, risk management, and regulatory reporting.

The team works closely with the Corporate Technology DevOps team and development teams to ensure a stable and resilient environment. They are also responsible for equipping the Level 1 support team with the necessary knowledge, tools, and documentation to handle day-to-day production issues or alerts.

Key Responsibilities

• Oversee the entire production environment, including:
• Managing infrastructure
• Planning and deploying releases
• Handling incident and problem management
• Conducting capacity planning and BCP testing
• Develop strong relationships with development teams and end-users/clients by:
• Promoting a DevOps culture
• Focusing on client service and delivery
• Become the expert in your area of responsibility by:
• Building subject matter expertise
• Providing cross-training to the Level 1 team and other support teams
  
  

Required Qualifications And Skills

• At least 5 years of experience in supporting an enterprise environment
• Educational background in Computer Science, Electrical Engineering, or a related field
• Experience in supporting business-facing applications
• Proficiency in scripting languages such as Python (preferred), PowerShell, Perl, etc.
• Strong SQL skills and familiarity with various database systems
• Ability to execute and comprehend complex queries
• Experience in supporting both Windows and Unix/Linux environments
• Familiarity with:
• CI/CD processes
• AWS
• Kafka
• RabbitMQ