Full-time

Whippany, NJ

Essential Functions

• As the Engineer, Production Support, performs the triage and remediation on Tier 1 and Tier 2 production issues.
• Works amongst a team that performs the intake, triage, remediation and communication of Tier 1 and Tier 2 production support for a portion for the firms applications.
• Performs production monitoring, triage, code investigations and data updates.

Knowledge, Skills, and Experience:

• Basic understanding of software architecture such as SOA and the software development cycle.
• Programming experience with the noted languages and willingness to learn and apply new languages as needed Relational and non-relational database experience desired.
• Release management discipline exposure
• Knowledge of .NET, C#, MS SQL, SSIS, SSRS.
• Database experience writing and debugging SQL, stored procedures, and triggers (Postgres, MySQL
• Candidate must have experience with technical design, development, testing, implementation, and support Experience with AWS (ALB, R53, EC2) Understanding of LAMP stack in a RedHat environment Source Control experience (Git) A wide range of technologies & platforms (i.e., AWS, .NET, C#, MS SQL, SSIS, SSRS) with a strong ability to diagnose issues.

Education/Degree Requirements/Certifications:

• Bachelor's degree in Computer Science or Engineering.
• Experience with production support processes including incident management, problem management, and release management, client facing application development experience.
• Healthcare IT software development and HIPAA compliance experience highly preferred

Experience:

• Minimum 2 to 3 years of experience in application support or development.
• Ability to work within an Agile team environment Communication, Change Management, Commitment to Customer Excellence, Collaborative Working, Problem Solving, Creative Thinking, Ability to identify trends and propose solutions to reduce production support demand.