The Process Excellence Manager will be responsible to ensure the Commercial team operates with best-in-class processes and practices, driving sustainable business results through continuous improvement and the application of internal and external best practices. It involves defining and refining commercial processes, launching and managing the excellence program, ensuring compliance, and fostering a culture of high performance.

Key Requirements

Process Design & Standardization

Define and create standardized, efficient processes for the Commercial Team, aligned with business objectives and designed to improve operational performance.

• Work with cross-functional stakeholders to ensure that new processes support business goals and are scalable and adaptable as business needs evolve.

• Bring in internal and external best practices, case studies, and innovative methodologies to continuously elevate the commercial team's performance and the effectiveness of the Excellence Program.

• Drive the evolution of the Excellence Program by adapting to changing business needs and integrating the latest practices, tools, and strategies

Execution Excellence

Lead the design, launch, and ongoing implementation of the Commercial Teams Excellence Program, ensuring adoption across all commercial functions.

• Develop & deliver the training programs and tools that equip the team to consistently follow the established processes.

• Track the performance and adherence to defined processes and excellence standards within the Commercial Team.

• Perform audits and assessments to identify areas of improvement, making data driven decisions to close any gaps and ensure compliance.

• Create and execute engagement activities and competitions to boost morale, maintain enthusiasm, and foster a high-performance environment.

• Lead all internal communications for the Commercial Team, ensuring consistent messaging on process updates, performance results, and excellence goals

Data Driven Insights

Define and implement KPIs and performance metrics to measure the success of processes and monitor business results.

• Present data-driven insights to leadership, offering clear visibility into team performance, state/region rankings, and areas requiring improvement.

• Leverage performance data and insights to inspire excitement, generate healthy competition, and motivate the team toward achieving excellence

Education and/ or specific experience

Bachelors degree in Business Administration, Management, or a related field; Masters degree preferred.

• Proven experience in process excellence, continuous improvement, or operational leadership, particularly within a commercial or sales environment

Skills and/or knowledge

Demonstrated project management skills with the ability to lead cross-functional teams.

• In-depth knowledge of process design, performance metrics, and business analytics.

• Proficiency with business intelligence tools, CRM systems, and project management software

• Exceptional communication and leadership abilities to engage and influence diverse teams.

• Strong problem-solving skills and a passion for driving change and improving processes.

• Flexibility to adapt to changing priorities and multiple tasks.

• Strong organizational and time management skills