Job Family

Project, Process and Product

Career Stream

Process

Leadership Pipeline

Manage Self: Professional (MSP)

Job Purpose

Collaborate with businesses to enhance processes and performance. The aim is to apply business process principles in the analysis of As Is business operations and the mapping of the To Be business operating models and business process artefacts. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Developers and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method.
• Work with business stakeholders to prioritise process work.
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope, and time.
• Independently conduct in As Is and To Be discovery, analysis and design using relevant analysis techniques.
• Define the scope and estimations for process initiatives.
• Proactively engage with business on strategic initiatives which require process improvement.
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders.
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture.
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks.
• Understand process measurement (tying value chain processes to corporate performance metrics)
• Understand when and how to use simulation to measure performance improvement.
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters.
• Ensure successful implementation of processes by evaluating benefit realisation.
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use.
• Understand when and how to use simulation to measure performance improvement.
• Understand and apply industry and company change management policies and practices to process initiatives.
• Understand how change management integrates into the overall transformation initiative.
• Develop communication plans that will facilitate the planned changes.
• Develop mitigation strategies for cross-organizational impacts for process improvement projects.
• Ability to use BPM related tools including project planning and tracking.
• Providing progress reports to relevant stakeholders
• Understand how BPMS, process mining and RPA tools used for process automation.
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards.
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all process mining information.
• Understanding of big data concepts and their applications in research, customer experience management, and information/data mining.
• Understand current and emerging technology landscape and use in the BPM context.
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution.
• Able to apply Nedbank process methods and practices on process initiatives.
• Understand the required risk controls within the risk appetite within their customer domain.

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Preferred Certifications

• LEAN/SIX SIGMA-Yellow belt/CBPP/Business Analysis

Minimum Experience Level

• 7-10years
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team.
• Demonstrated leadership on small-to-medium process and performance improvement engagements.

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life Cycle (SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing work
• Influencing
• Leveraging Feedback
• Building Partnerships