Benefits:

• $19.00-$21.00/HR
• 401k plan after 1 month of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events
  
  
  

Minimum Qualifications:

• two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification
  
  
  

Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

Essential Function

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.