Company Description
Sierra Office Supplies & Printing is a business solutions company that provides a wide range of products and services, from business cards to office supplies. With over 40 years of experience, Sierra is a leader in providing essential supplies, printing, signage, office furniture, technology, design, and marketing services. Our mission is to provide quality products and personalized solutions to our customers, community, and beyond.
Role Description
This is a full-time on-site role as a Print Production Manager located in Sacramento, CA at Sierra Office Supplies & Printing.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
Process customer orders accurately, ensuring all specifications, pricing, and deadlines are met.
Communicate order details to internal teams, including production, design, and shipping, to ensure timely fulfillment.
Provide customers with product recommendations, quotes, and pricing details.
Troubleshoot and resolve customer issues, including order discrepancies, delays, and quality concerns.
Maintain accurate records of customer interactions and order status in Quantum.
Assist with invoicing, billing inquiries, and payment processing as needed.
Stay up to date with printing industry trends, products, and services to better assist customers.
Support sales and marketing initiatives by identifying opportunities for upselling or cross-selling.
Occasionally assist with packaging, moving printed materials, or organizing inventory as needed.
Qualifications & Skills:
Experience in customer service, preferably in the printing, packaging, or manufacturing industry.
Strong communication and interpersonal skills with a customer-first mindset.
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment.
Detail-oriented with strong problem-solving skills.
Experience with print production, materials, and processes.
Ability to lift and carry up to 25 pounds as needed.