Meet Our Team: Our Network Engineering team is a global group that provides first-class support of our dispersed network infrastructure. They work in a fast-paced, high-energy environment to support all aspects of our corporate network including route, switch, firewall management, load balancing, and DNS. Picture Yourself at Pega: In this role, you will be responsible for the operational success of Pega's network infrastructure. Implementing and maintaining best practice solution to provide service and reliability while maintaining a strong focus on network security. You will work alongside Senior and Principal level engineers, diving into obstacles and helping to create solutions. What You'll Do at Pega: Network Operations * Operations Management and Service Delivery - monitor and measures systems in scope, fulfill end user requests, adhere to SLOs, perform triage and root cause analysis * Administration and support of the network environment including routing, switching, firewalls, and wireless * Perform upgrades and hardware replacements * Document processes and diagrams to support the environment Network Projects and Architecture * You will act as a subject matter expert and escalation point for Cisco IOS and NXOS. Primarily supporting our Boston Datacenter and Waltham Headquarters * You will be responsible for the operation, management, and standardization of our network infrastructure * You will perform triage, root cause analysis and incident response. * You will assist in leveraging automation tools to streamline and optimize day-to-day tasks * You will work closely with our Information Security partners to secure and maintain our network integrity * You will design and implement solutions to meet the needs of our employees Operational Service Delivery * Continuously deliver a high level of service availability which meets or exceeds service level objectives for responsible areas * Provide operational support and problem resolution management * Implement operational best practices to ensure the ongoing health and reliability of the environments (capacity planning, patch management, etc.) * Perform complex problem resolution - diagnose the problem directly and/or facilitate problem solving across technical teams Who You Are: * An engineer possessing excellent technical written and verbal communication skills * A problem solver who can dive into technical issues and obstacles and identify technical solutions * A detail-oriented professional with the focus of a global scale picture * A multitasker, who can balance multiple requests and priorities What You've Accomplished: * 7+ years of experience with Networking and other relevant disciplines in a similar sized company * Experienced Engineer with strong technical knowledge of Cisco IOS and Cisco * Knowledgeable of routing protocols including EIGRP, OSPF and BGP * Bachelor's degree in computer science or a related discipline and/or equivalent industry experience Pega Offers You: * Gartner Analyst acclaimed technology leadership across our categories of products * Continuous learning and development opportunities * An innovative, inclusive, agile, flexible, and fun work environment * Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-JS1 Job ID: 21504