Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your Mission, Roles And Responsibilities

The Customer Relationship representative is responsible for developing the customer satisfaction by relying on a controlled production process. The main missions of the role are to:

• Be the main representative of the plant to the customer.
• Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,) and ensure all validations as required by customer are completed
• Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
• Define and enforce the scale of demerit products coherent with the customer's specifications.
• Knowledge in CMM and Calibration System
• Handling Lab Activities ( WDT, Instrument Handling and Calibration )
• Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan,…)
• Validate the packaging range and accept the packaging range
• Ensure daily team management: assure appropriate headcount, ensure the respect of standardised work methods, assure presence on the floor to answer questions or address problems.
• Develop the team: ensure proper staffing, integrate new team members, foster individual development plans, advise and arrange for appropriate training, assure punctual job evaluations, etc.
• Ensure that working conditions are fully compliant with Group HSE standards: interfere in production line in case of safety risks and drive improvement of working conditions and ergonomics.
  
  
  

Your profile and competencies to succeed

Qualifications

The ideal candidate will have/be:

Minimum education level

• BE/B.Tech in Mechanical or Automobile Engineering
• 8-12 years of experience in Quality system process
  
  
  

Skills and competencies

• Strong interpersonal and communication skills
• Depth knowledge in Core Tools like APQP,PPAP,PFMEA,SPC and MSA.
• In-depth knowledge of quality engineering techniques
• Handling Welding Parts
• Good knowledge of Program standards, tools and methods
• Strong Customer satisfaction orientation
• Strong analytical and problem-solving skills.
• Operational Level English
• Handling independent CMM Handling
  
  
  

What We Can Do For You

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.
  
  
  

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.