Job Summary:

We are seeking a highly skilled Device Management Service Management Specialist to join our team. The ideal candidate will be responsible for overseeing the end-to-end management of device services, ensuring optimal performance, compliance, and user satisfaction. This role requires a deep understanding of device management, service management frameworks, and ITIL processes.

Roles and Responsibilities:

Develop, implement, and maintain device management processes and procedures.

Oversee the lifecycle management of devices, including procurement, deployment, maintenance, and decommissioning.

Ensure all devices are managed in compliance with organizational policies and industry standards.

Monitor and manage device performance, updates, and patches.

Collaborate with IT and support teams to resolve device-related issues and incidents.

Implement and manage service management frameworks (e.g., ITIL) to ensure efficient and effective device management.

Conduct regular audits and assessments to ensure compliance and identify areas for improvement.

Provide training and support to end-users on device management best practices.

Develop and maintain documentation for device management processes and procedures.

Stay up-to-date with the latest trends and best practices in device management and service management