The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are seeking a hands-on and detail-oriented Payroll & Benefits Manager to lead the administration of payroll and employee benefits programs across both the United States and Canada. Reporting to the Director of Finance, with a dotted line to the Head of People, this role serves as a critical link between Finance, People & Culture, payroll operations, and external business partners.

This is a vital role requiring expertise in international and multi-jurisdictional compliance, particularly within North American payroll and benefits regulations. The successful candidate will ensure the seamless and compliant delivery of payroll and benefits programs across borders, navigating complex legal requirements, tax obligations, and employment standards in both countries.

Key responsibilities include overseeing bi-national payroll operations, managing benefits vendors, maintaining system integrations, resolving payroll and benefits discrepancies, and leading open enrollment across geographies. The ideal candidate combines deep technical knowledge with strong collaboration skills and a service-oriented mindset. This individual will play a trusted role in driving operational excellence, ensuring regulatory compliance, and enhancing the overall employee experience through accurate, responsive, and compliant payroll and benefits administration.

What Makes This Role Exciting

• Opportunity to lead multi-jurisdictional payroll and benefits programs across the U.S. and Canada
• Strategic visibility and influence with Finance, HR, and executive leadership
• High-impact position that directly enhances employee satisfaction and engagement
• Exposure to evolving HR and Finance tech stacks (BambooHR, PayEvo, and others)
• A chance to contribute to SpryPoint’s growing and collaborative culture
  
  
  

Responsibilities

• Reporting to the Director of Finance and a dotted line to the Head of People, serving as a critical link between Finance, payroll operations, benefits administration, broader HR functions and business partners
• Oversee and ensure timely and accurate payroll processing for employees across multiple jurisdictions in the United States and Canada, while upholding legal and ethical standards
• Manage employee benefits programs in the US and Canada to include health insurance, retirement plans, and wellness initiatives
• Ensure compliance with federal, state, and local legal requirements; enforce adherence to regulations and advise management on necessary actions
• Foster a collaborative, service-oriented culture within the payroll and benefits team, ensuring exceptional support for employees at all levels
• Play a key role in shaping and communicating our total rewards strategy, helping employees understand the full value of their compensation and benefits package
• You’ll serve as a connector between departments, ensuring consistent, compliant, and employee-centric payroll and benefits processes
• Identify opportunities to streamline payroll and benefits processes, drive automation, and implement best practices
• Possess a thorough understanding of payroll compliance and processing across US and Canadian jurisdictions
• Maintain confidentiality and uphold ethical standards in handling sensitive payroll information to safeguard employee confidence and protect payroll operations
• Process and distribute employee payments, manage payroll preparation, and resolve payroll discrepancies to balance payroll accounts
• Prepare and compile payroll reports summarizing earnings, taxes, deductions, leave, disability, and nontaxable wages
• Research and resolve employment tax inquiries and discrepancies; conduct needs assessments and establish tax profiles with state and local jurisdictions
• Collaborate on special projects and create ad hoc reports for internal stakeholders and leadership
• Oversee the open enrollment process for benefits, ensuring timely communication and accurate updates in payroll systems and benefits providers
• Partner with benefits vendors to establish and manage data feed setups and ensure accurate processing of benefits elections and changes
• Ensure compliance with benefits-related laws and regulations, such as ACA, COBRA, HIPAA, and ERISA
• Serve as the primary contact for benefits-related inquiries, assisting employees in understanding their benefits and resolving issues promptly
• Prepare benefits utilization reports and collaborate with HR leadership to analyze trends and drive strategic improvements
• Ensure compliance with all payroll and benefits-related legal requirements, including tax filings, ACA filings, and regulatory reporting
  
  
  

Qualifications And Competencies

• The ideal candidate will combine technical expertise with a strong understanding of employee experience and organizational needs
• Bachelor’s degree required in a business-related field, CPP designation a plus
• 5- 7 years of related experience in payroll processing and benefits administration
• Deep knowledge of payroll systems, benefits administration, and regulatory compliance
• Ability to troubleshoot and resolve payroll and benefits-related issues efficiently
• Extreme attention to detail and the ability to manage sensitive data confidentially
• Proficiency in payroll and HRIS systems, with experience configuring system functionality (experience using BambooHR and PayEvo are a plus)
• Exceptional analytical, communication, and interpersonal skills to collaborate across all organizational levels
• Ability to prioritize tasks, meet tight deadlines, and adapt in a dynamic work environment
• Commitment to maintaining professional and technical knowledge through continuous learning
• Ability to handle extended periods of computer-based work, including telephone
• Ability to work flexible and long hours, as needed
  
  
  

Why SpryPoint?

🚀 Autonomous working environment with flexible working hours

💰Competitive compensation package

💻 Macbook + $500 towards your home office setup

🏥 Health, dental, vision, and life insurance

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.