At IC Markets Global, we’re not just building a trading platform — we’re building the future of online Forex and CFD trading.

As one of the world’s most recognised Forex CFD providers, we empower traders with institutional-grade tools, lightning-fast execution, and some of the tightest spreads in the industry.

Our technology, platforms, and pricing solutions are at the forefront of innovation — designed by traders, for traders. But what truly sets us apart?

Our people. We’re a team of passionate professionals from around the globe, with deep roots in the financial markets.

Our founders were instrumental in shaping one of the largest regulated CFD providers — and we’ve brought that same drive and expertise to IC Markets Global.

We believe in collaboration, high performance, and bold innovation. Joining IC Markets Global means becoming part of a company that’s revolutionising access to the financial markets — and doing it with transparency, integrity, and excellence at every level.

Job Overview

We are seeking a detail-oriented and reliable Payment Processing Officer to join our Accounts and Back Office team. The successful candidate will be responsible for handling and monitoring client deposit and withdrawal transactions, ensuring timely, accurate, and secure processing in compliance with internal policies and regulatory requirements.

Job Role and Responsibilities:

• Process and monitor daily deposit and withdrawal requests across multiple payment systems and currencies.
• Ensure that all transactions are handled accurately, timely, and in line with internal procedures and AML/KYC guidelines.
• Liaise with clients, banks, and payment service providers (PSPs) to resolve any issues or discrepancies.
• Review and verify client documentation ensuring compliance with KYC where required and escalate unusual transactions or potential fraud cases.
• Maintain up-to-date records and audit trails of all processed transactions.
• Coordinate with the Compliance and Finance teams to ensure smooth and compliant operations.
• Assist in reconciling payment-related accounts and resolving mismatches.
• Handle client queries related to transaction status and provide timely updates
• Assist with monthly and ad hoc reporting requirements.
• Collaborate with other departments to resolve operational matters.

Candidate Requirements:

Education:

• Degree in Finance, Business Administration, or a related field.
• Experience working with international payment service providers.

Experience:

• Process and monitor daily deposit and withdrawal requests across multiple payment systems and currencies.
• Ensure that all transactions are handled accurately, timely, and in line with internal procedures and AML/KYC guidelines.
• Liaise with clients, banks, and payment service providers (PSPs) to resolve any issues or discrepancies.
• Review and verify client documentation ensuring compliance with KYC where required and escalate unusual transactions or potential fraud cases.
• Maintain up-to-date records and audit trails of all processed transactions.
• Coordinate with the Compliance and Finance teams to ensure smooth and compliant operations.
• Assist in reconciling payment-related accounts and resolving mismatches.
• Handle client queries related to transaction status and provide timely updates
• Assist with monthly and ad hoc reporting requirements.
• Collaborate with other departments to resolve operational matters.

Language Skills:

• Fluency in Vietnamese/Thai/Japanese/Indonesian/Chinese (both written and spoken) is essential for effective communication with clients and vendors who speak these languages.
• Excellent knowledge of English (written and spoken) – required for internal communication and documentation