PARTNER SPECIALIST

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Partner Specialist to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client, with moderate variables in geography and/or customer complexity. Responsibilities are focused on managing moderately complex relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Must make moderately difficult decisions that depend on multiple business rules and moderate level of consultative evaluations. At Concentrix, you can truly Own Your Future!

JOB REQUIREMENT:

• Bachelor’s degree preferred
• 1-3 years of prior experience working in a customer service or sales capacity preferred
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling
• Consistent track record of success with a passion for exceptional customer experience Innovative with an aptitude to learn and optimize new technology and data
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience in coaching others or training delivery preferred
• Demonstrated ability to maximize revenue through best practices
• Excellent verbal and written communication skills
• Experience working with Salesforce.com or similar CRM preferred
• Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners
• Demonstrated ability to manage multiple priorities effectively

JOB DESCRIPTION:

• Drive customer retention and revenue growth for an established customer base
• Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partner
• Provide accurate weekly/monthly/quarterly sales forecasts
• Conduct monthly/quarterly consultative reviews and health checks analyzing business needs
• Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams
• Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business
• Ensure value visible to client by sharing insights with proactive engagement on key initiatives
• Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner