Accenture has an exciting opportunity for a people-oriented Team Leader to guide, mentor and inspire an incredible team of multilingual sales representatives within our client’s digital marketing environment.

You will have the opportunity to drive measurable outcomes for our client. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform. We are partnering with our client to help businesses build brand awareness, increase product sales, and much more.

This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale our client's operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.

As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of Sales Reps to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.

Responsibilities:

Manage a high performing team of Sales Representatives focused on acquiring new business and setting advertisers up for success on the platform

Manage KPIs, ensure deliverables are exceeded and revenue is achieved

Identify barriers and to improve productivity and success

Develop, coach and manage your inside sales team to ensure operational excellence

Identification of top talent and hiring in the interview process to build out and maintain a high performing team

Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets

Conducts one to ones with team members to assess performance against objectives

Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement

Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance

Oversees and manages the day-to-day operation and workflow of the team in an organized and efficient manner

Creates a learning environment to ensure that the transfer of knowledge and insight occurs

Acts as a point of referral for complex and escalated queries

Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Requirements:

Ideally a proven experience in team leadership of a sales team in the digital marketing space would be advantageous focused on advertiser acquisition

Experience recruiting and hiring candidates for a high-performance account management sales team

Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity

Ability to develop effective business relationships with all levels of internal and external management

Must possess strong oral, written, presentation, and interpersonal skills

CRM experience or comparable sales force automation tool

Strong knowledge of technology / social media channels

Ability to identify and lead service improvement initiatives

Experience in handling escalations from both external clients and internal sales and support organizations within a contact center / queue-based environment as a plus

Experience developing, measuring, and documenting improved efficiencies in workflow and system processes

Must be able to clearly identify goals, communicate vision for the team, and then deliver results

Excellent influencing skills and ability to work with key cross functional business stakeholders

Excellent customer service, communication and interpersonal skills

Ability to remain calm and courteous in periods of stress

High energy, passion, and a good sense of humor

Fluency in English and Dutch and/or Nordics (Swedish, Danish, Finnish). Any additional language brings a distinct advantage.