Iron Systems, Inc

Operations Manager/Coordinator

Fremont, CA, US

17 days ago
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Summary

Job Responsibilities

  • Assist the Service Delivery Organization and interface with Client Program Management. planning, coordination, monitoring service performance, and communication.
  • Track, forecast, and report on project progress including metrics and challenges. Project management of the execution phase of data center initiatives.             
  • Participate in the Service Delivery Team for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics.
  • Work with a cross-functional set of stakeholders to support the project initiative, ensuring installation meets client provided design and standards
  •  Management of in-flight project changes. All changes should be reviewed with the assigned Technical Program Manager (TPM) & PMG DC Team Manager.                         
  • Accountable for overall program success including performance management, people management (NOC/SH), satisfaction of customer stakeholders as measured by customer satisfaction surveys.
  • Effectively and accurately communicate relevant project information to the client and project team.
  • Work in US (PST) hours
  • Proactively identify the problems and do timely escalation of issues to the respective managers.
  • Good in customer connect and stakeholder engagement

Preferred Skillsets: Project Management

  • Project Transition, Staging Management, Break/Fix Management Helpdesk.
  • Best practices, work instructions/processes/tools ensuring timely deliveries with proactive approach towards resolution.
  • Strategy and Synergy, identify the right resource & new delivery methodology.
  • Develop and implement policies, procedures and Coordinate procurement and delivery of hardware required to support the project.
  • Gathering, analyzing, and defining business requirements; creating global metrics, reports, trend charts.
  • Generate and maintain reports that cover - effort utilization, forecasting, classification, and priorities.
  • Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports
  • Resource planning
  • Good in communication and presentation skills
  • Task allocation and planning
  • Regular project tracking and updates
  • Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
  • Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners
  • Create and update BoM (Bill of materials) per project requirements (if required)
  • Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs

Preferred Skillsets: Technical

  • End-to-end IT Network infrastructure deployment experience (Router, Switches, firewall, wireless etc)
  • Field issue escalations, diagnosing, analysis by reproducing the issue, root cause analysis, resolution via CAPA support
  • Asset Management, data analysis and management for material planning.
  • Maintain / record / revisions to document, preceding delivery, implement improvements, Develop & gather technical information.
  • Analyze contractual commitments in customer service requests to identify and document logistics related support.
  • Ensure SLA adherence on all support deliverables.
  • Prefer to have knowledge or work experience in data center, network, telecommunication, fiber networking, or fiber optic networking and compliance management. (Optional)

Work Experience

  • 6+ years of experience working closely with Project Management, technical and operations team.

Equivalent Qualifications

  • College Degree, Engineering or Business preferred  
  • ITIL, PMP certification will be preferred

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