About Kayana

**Please Note:** This is an in-person role based in London. Candidates must be able to commute to our location in Battersea.

About Kayana

At Kayana, we're on a mission to simplify and enhance customer interactions for businesses in the hospitality and retail sectors. Our innovative ordering and payment platforms empower companies to deliver seamless, personalised experiences that delight their customers.

Our adaptable technology is tailored to meet each client's unique needs, from quick-service restaurants and boutique hotels to retail spaces. By streamlining operations and enabling deeper customer engagement, we help businesses unlock their full potential.

Joining the Kayana team means contributing to a shared vision of transforming customer experiences while supporting businesses in achieving their goals.

Job Overview

We seek a dynamic and experienced **Operations Manager** to lead and optimise our day-to-day operations across the UK and European markets. This is a pivotal leadership role in which you'll drive efficiency, productivity, and profitability while ensuring our operations run like clockwork. The ideal candidate will bring exceptional organisational skills, strategic thinking, and a proven ability to lead teams in a fast-paced environment.

Key Responsibilities

- Develop and implement operational strategies and processes to meet company objectives.

- Monitor and analyse key performance indicators (KPIs) to identify opportunities for improvement.

- Streamline workflows to enhance efficiency, reduce costs, and maximise output.

- Lead, mentor, and manage a team, providing clear direction, training, and performance feedback.

- Collaborate with cross-functional teams to ensure smooth communication and alignment.

- Ensure full compliance with industry regulations and standards.

- Identify and pursue opportunities for business growth and market expansion.

- Oversee inventory management and procurement to maintain optimal supply levels.

- Monitor customer satisfaction and implement strategies to elevate the customer experience.

Qualifications & Experience

- Proven experience in operations management or a related leadership role.

- Strong leadership skills with the ability to inspire and motivate teams.

- A strategic mindset with excellent problem-solving and decision-making abilities.

- Outstanding organisational skills with a knack for prioritising tasks effectively.

- Exceptional communication and interpersonal skills to foster collaboration.

- In-depth knowledge of industry regulations and compliance standards.

- Experience in inventory management and procurement operations.

- Ability to create, monitor, and refine processes for continuous improvement.

- Proficiency in Google Workspace (Google Suite).

We'd love to hear from you if you're an ambitious, results-driven professional passionate about operational excellence. Join Kayana and help us redefine customer experiences while driving success for businesses across the hospitality and retail industries.

Job Type: Full-time

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 3 years (required)

Licence/Certification:

• Driving Licence (required)