Job Qualifications:

• Must be willing to work onsite at our WNS Bridgetowne Site.
• Must be at least College Graduate
• Minimum of 3 years of leadership experience in a call center environment and 1-2 years in healthcare is preferred.
• Knowledge of MS Word, Excel and Power Point
• Excellent oral and written communication, skills and presentation skills, including the ability to handle interaction with facility personnel, providers, members and various internal departments in a professional manner.
• Effective analytical/ problem solving skills
• Familiarity on medical/dental terminology – preferred
• Healthcare background is a must
• Ability to work effectively, independently and meet deadlines in an atmosphere of multiple projects and shifting priorities.

Major Responsibilities:

• Daily Operations Management - inventory, production, and backlogs
• Client BAU interaction - work related, inventory - tactical discussions
• Hiring - interviewing and raising job requests
• Overseeing training & quality delivery for their respective areas
• Opex and ISO Audits
• Staffing, Shrinkage and Attrition
• Team leader management - 121, coaching etc
• People Management - motivation, team engagement activities
• Daily, Weekly - reports and calls with clients
• HR interaction for support needed
• Productivity / Incentives / OT management
• Brainwave idea generation from their teams
• Building the program and company image through effective and progressive interaction with clients and other departments