The Clinic Manager is responsible for the efficient and effective daily operations of the clinic. This

role ensures seamless administrative processes, outstanding patient service, and optimal team

performance. The Clinic Manager upholds clinic standards, ensures regulatory compliance, drives

revenue growth, and fosters a welcoming and premium experience for every client.

Clinic Operations & Facility Management

• Oversee day-to-day clinic operations to maintain workflow efficiency and high-quality patient care.
• Coordinate appointment scheduling with doctors and clinic personnel to optimize service delivery.
• Enforce clinic policies and standard operating procedures to ensure service excellence, safety, and compliance.
• Maintain a clean, organized, and aesthetically pleasing clinic environment that aligns with the brand’s premium positioning.

Customer Experience & Relations

• Exceptional customer service to enhance client satisfaction and retention.
• Address and resolve client concerns or complaints promptly and professionally.
• Foster a warm, welcoming clinic atmosphere that reflects the signature Aivee experience.
• Work collaboratively to grow the clinic’s customer database through quality service and word-of-mouth referrals.

Sales, Marketing & Financial Management

• Monitor the clinic's financial performance, including budgeting, billing, collections, and expense control.
• Develop and execute sales promotions, seasonal campaigns, and clinic events to drive revenue and loyalty.
• Partner with the Marketing and Communications team to ensure timely roll-out of marketing materials and promotions.
• Collaborate with the accounting team on financial reporting, invoicing, and reconciliation.

Team Leadership & Human Resource Coordination

• Act as the point of contact for Human Resources in recruitment, onboarding, coaching, performance management, and, if needed, disciplinary actions.
• Conduct regular performance evaluations and provide actionable feedback for staff development.
• Lead training and development programs to ensure continued excellence in customer service and operational standards.
• Motivate and inspire the team to meet performance targets and deliver superior patient experiences.

Qualifications:

• Must have a Bachelor’s Degree in Business Administration, Healthcare Management, or any related field
• At least 10 years of relevant experience, with 3 - 5yrs in Managerial Role in customer service, hospitality, or client experience management, preferably in the aesthetic, beauty, or luxury service industry.
• Proven leadership abilities with experience in managing diverse teams and clinic operations..
• Understanding of the aesthetic/medical spa industry is a plus.