About Us:

MegaPass is a fast-growing travel company offering tours, tickets, audio guides, and city passes in more than 25 cities worldwide — including Istanbul, Paris, Berlin, Lisbon, Athens, Prague, Dubai, Antalya, and many more. We are rapidly expanding to bring unforgettable travel experiences to even more destinations across Europe and beyond.

Job Description:

We are looking for a versatile and motivated Operations and Customer Relations Specialist to join our dynamic team. This role is ideal for someone who enjoys working in a fast-paced environment, has strong communication and organizational skills, and is comfortable juggling multiple tasks related to guest support, operations, ticketing, and partner communication.

Key Responsibilities:

• Operations: Monitor and report on our tours, activities, and ticket sales; coordinate with tour providers and guides to ensure smooth daily operations; manage bookings and tour schedules; and oversee ticket distribution processes.
• Ticket Operations: Distribute, track, and reconcile tickets; ensure timely delivery to guests; troubleshoot access or purchase-related issues.
• Customer Relations: Assist guests via email, phone, and WhatsApp with pre- and post-booking inquiries; deliver excellent customer support and ensure guest satisfaction.
• Supplier Communication: Maintain regular communication with suppliers and partners via phone, email, and WhatsApp to coordinate logistics and resolve issues.
• General Support: Support daily operational tasks as needed.

Requirements:

• Fluency in English (both written and spoken).
• Knowledge of French, German, Russian or other languages is a strong plus.
• Excellent communication and writing skills.
• Comfortable handling guest communication over phone, email, and WhatsApp.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage priorities effectively.
• Recent graduate or up to 2 years of experience in customer service, tourism, or operations.

Working Hours:

This role includes working on weekends, with two days off during the week.

What We Offer:

• A supportive and energetic work environment in a growing company.
• Opportunities for professional development and career growth.
• A chance to be part of an international team reshaping the digital travel experience.