Summary

This position is for an operations analyst that will deploy, monitor and support ongoing operations of multiple enterprise software application systems. Responsible for working as a member of the Operations team that is responsible for the day to day operations of application systems developed and maintained by the company. This includes understanding deployment, configuration and operational duties within those systems, troubleshooting user reported issues, and providing initial analysis of issues to development teams for issues that required changes to those systems. It will also include fulfilling documentation and governance responsibilities within the change management processes for those systems.

This position will involve overnight and weekend responsibilities as needed.

Essential Functions

• Executing the nightly and weekend operational cycles in production for core business systems
• Executing operational cycles for multiple test and development environments
• Monitoring operational cycles for issues, and alerting the appropriate teams
• Deployment of internally developed applications to all development, QA and production environments
• Managing the system configurations for development, QA and production environments
• Managing the setup and configuration of new non-production environments
• Documentation and tracking of deployed changes and versioning to all environments
• Monitor, support and do initial troubleshooting of user reported issues from external web application
• Identify and distribute identified issues to either the responsible business unit or development teams based on issue research
• Responsible for installing major software upgrades on servers
  
  

Knowledge, Skills & Abilities

• Basic IIS Administration
• Basic SQL Server Administration
• Basic Microsoft SharePoint Administration
• .NET Configuration Management
• PowerShell and Command Line Tool Usage
• Basic skills with XML, HTML and CSS
• System troubleshooting and basic debugging skills
• Basic skills in logic and scripting
• Basic knowledge of Azure and Sharepoint
• Familiarity with best practices in production and lower environments
  
  

Education & Experience

• Preferred 4 years’ experience with software development or systems administration
• Prior development experience with Microsoft platform tools & technologies
• Exposure to Life Insurance and Annuity business a bonus
  
  

Licenses & Certifications

• None required
• Completion of LOMA insurance courses I and II required within first year of employment
  
  

Supervision & Leadership

• No Supervision responsibilities
  
  

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Regular and predictable attendance is required. Overtime may be required at peak times.
• The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Statement Of Other Duties Proviso

• The information contained in this job description is not intended to be an all-inclusive list of duties and responsibilities, skills and abilities, or other listed requirements.
• Management may, at its discretion, assign, reassign, or add additional duties and responsibilities to this job at any time.
• The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.