Job Title : Technical Support Engineer.

Location : Gurugram (On-site).

Experience : 3-5 years.

Type : Full-time.

Salary : Competitive.

About The Role

We are looking for a Technical Support Engineer to take ownership of managing customer issues from start to resolution.

This role requires a mix of technical troubleshooting, customer communication, and collaboration with the engineering team to ensure timely resolutions and continuous support improvements.

Responsibilities

• Manage and resolve support tickets, ensuring timely responses and issue resolution.
• Troubleshoot and diagnose technical issues related to product functionality, integrations, and APIs.
• Conduct product demos and assist with customer onboarding.
• Work closely with the engineering team to escalate and resolve complex issues.
• Maintain and improve the internal knowledge base by documenting common issues and solutions.
• Identify patterns in customer issues and contribute to product enhancements.
• Ensure timely resolution of critical support requests while maintaining SLAs.
  
  

Technical Requirements

• 3-5 years of experience in technical/customer support or a similar role.
• Strong troubleshooting experience with web applications, APIs, and integrations.
• Ability to analyze and debug API requests, logs, and authentication issues.
• Familiarity with RESTful APIs, webhooks, and troubleshooting HTTP errors.
• Experience with SQL queries or basic scripting (Python, JavaScript, or similar) is a plus.
• Understanding of cloud-based SaaS products and troubleshooting methodologies.
• Strong problem-solving skills and a customer-first approach.
• Fluent in English and Arabic (preferred).
  
  

Why Join Us ?

• Take ownership of managing and resolving support issues.
• Be a foundational member of a growing support team.
• Work in a fast-paced problem-solving environment.
• Collaborate closely with engineering and product teams.
  
  

(ref:hirist.tech)