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The aim of the Service Engineer is to provide with service and technical support to the assigned customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.

• To look into the day-to-day functions of the service-related jobs and resolve day-to-day issues in the specified Customer.
• Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader.
• To provide service to customers, discuss with them, make route cause analysis, and give presentations to customer to improve life cycle of the Product.
• Resolve issues at the specified customer and also be carry out day to day functions of service related job
• Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
• Ensure and meet the target response time
• Provide customer training for better up time of the product
• Co-ordinate with service sales team for proper execution of service plan
• Guide/Assist service technicians to perform duties effectively
• Mange the key accounts directly and ensures customer satisfaction
• Arrange for customer presentations to improve product life cycle
• Co-ordinate with Project team for installation of machines allocated to service
• Analyze the problems and guide the team accordingly
• Ensure “Safety Health and Environment” compliance at on site workshop
• Find out the red-flags and analyze the root cause for failures
• Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
• To handle and administer various different techniques of service processes with regard to IMS
• On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories
  
  

Experience

1-2 years of experience in Service and Maintenance in Motor vehicle or other industries.

Experience in servicing or maintenance of tools will be an added advantage. Knowledge and skill to repair and install equipment on site.

Education

Diploma or degree holders in engineering (Electrical & Electronic) with working knowledge of English

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.