Title: NOC Operator (Video Monitoring and Integration)

Location: Dallas, TX (Onsite)

Duration: 6+ Months (Extendable)

Responsibilities:

• Strong understanding of Video Monitoring and Access Control systems
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all issues and to identify the root cause of every problem
• Coordinating all planned outages
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis
• Assisting in the training of new candidates
• Adhering to safe work practices to support the goal of no reportable accidents within IT
• Being on call and shift work– is a 24x7 operation and all personnel will be on call in the event of a problem
• Keeping abreast of technology changes, evaluating and recommending network components and developing documentation and installation standards for these components
• FAA tower lighting notifications
• Updating system and procedures documentation for all network hardware on the document database
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all problems on the first visit and to identify the root cause of every problem
• Coordinating all planned outages
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/ availability/ response time analysis
• Assisting in the training of new candidates
• Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc) and secondary support on multiple minor systems
• Adhering to safe work practices to support the goal f no reportable accidents within IT
• Being on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
• The Network Operator is responsible for the operation, monitoring, and control of both digital and analog telecommunications networks
• These networks provide voice and data to transmission and distribution facilities, and are the primary focus is to maintain high reliability of these networks
• Network Operator is responsible for initiating and coordination service restoration activities. These activities include notifying affected personal, rerouting circuits to restore service for company and customer.
• The operator serves as a central contact and point of coordination for all system operation, maintenance, and repair efforts to ensure reliable operation of the system and accurate record of events that affect system integrity.
• Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed

Education, Experience, & Skill Requirements

• Education – High School Diploma. Preferred Advanced Degree
• Experience – Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must)
• Skill – General knowledge of Telecommunications Network Design and Architecture, Equipment
• Technologies, Standards and Regulatory Requirements, General IT Knowledge