Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role: NOC Support analyst (Network Operations)

Work Location: Remote - USA

Duration: 11 Months+

Max Experience: 5-7 years

Additional Information: Candidate should be ready to work in night shift in weekdays and weekends. 10 hours shift, 4 days per week (Total estimated 40 hrs/week)

Essential Functions and Responsibilities:

Summary : Responsibilities are that of NOC support ( Network Operations)

- Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors

- Execute diagnostic tests to monitor the health and performance of computer systems and communications equipment

- Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical

groups as appropriate

- Create documentation that will troubleshoot internal networks and systems efficiently

- Provide network support for WAN and IP Telephony networks

- Proactively contact participants when surveillance systems identify connectivity issues

- Implement and participate in Disaster Recovery exercises

- Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing

- Prepare Operations for the implementation or decommission of services

- Engage with other technical teams and assist/develop technical solution for integration projects

-Triage and troubleshoot and resolve escalated production issues on a complex mission critical application

- Perform root cause analysis of issues as needed

- Develop run-books for recurring issues, system implementation, shutdown and recovery

Skills required for this role:

3 to 5 years’ experience working knowledge about networking devices like Cisco routers switches

3 to 5 years’ experience with Red Hat Linux and in an enterprise environment, Application support

OR/AND

2 to 3 years’ experience/ knowledge about WebSphere Application server ( preferred)

OR/AND

2 to 3 years’ experience with working with Database

Regards,

Prashant Singh

Sr. Account Manager - Enterprise Business

Net2Source Inc.

[email protected]

201-285-5087

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

LinkedIn: https://www.linkedin.com/in/prashant-singh-b1b23526

Website: www.net2source.com