Job Summary

The primary responsibility of New Business Development Manager is to serve as the main point of contact for all new developments and management of the customer's account ensuring a resilient customer relationship. This role is responsible for ensuring customer satisfaction while working with internal teams to deliver exceptional product on time and in full delivery and coordinate on all details involved in making the finished product from development through to launch.

Duties

-New customer outreach and lead generation, initiating company introduction to new prospect customers and scheduling and conducting customer calls to present new innovations.

- Serve as a primary point of contact for new inquiries, developments and execution of launches.

-Review monthly projections to stay on track with targets and update strategies as needed.

-Execute the development of customer strategies, products, and services with clear communication from cross functional teams.

-Follow up on projects / opportunities from marketing presentations and initiations.

-Source Packaging as needed to meet customer expectations along with reviewing compatibility between formula and packing with internal partners to provide quality the customer is anticipating.

-Generate and manage feasible timelines with cross-functional teams and customer to ensure on time deliverables are met.

-Work closely with Finance and internal teams to provide accurate costing within the gross margin targets and review any changes that may need to be done in order to meet internal and customer targets.

-Generate, publish, and follow-up on all documentation associated with development and launch of a product, which includes regulatory documents, requesting part numbers, updating Bills of Materials, managing customer purchase orders, and quality documentation correlating to product launches.

-Attend meetings with discussions of customer orders when relating to production plans/ schedules, quality, receiving, and shipping ect.

-Manage customer visits to include coordinating participation by other team members.

-Manage and update deliveries in system of customer provided materials for new product launches and ensure smooth delivery and receiving of such materials as required. -Providing reporting for customer orders externally (customers) and internally as needed with validation that the information provided is aligned eternally and internally.

-Provide reporting to management on project trackers, projections, pen order reports, and other reports as requested.

-Work with planning team to expedite schedules where necessary and provide production planning information to customers as needed.

-Problem solve cross-functionally to ensure customer satisfaction and proactive approach.

-Issue delivery requests to our shipping group, and assist with any coordination between shipping, Customer, and 3pLogistics groups.

-For any PO cancellations/ delays of new launches, work with internal teams to gather details allowing you to issue liability details to customers in timely manner and support quick resolution.