* Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner * Orient new hires with relevant IT processes * Effectively communicate to user community, IT team and relevant leadership * Regularly interface with local business leadership and IT Leadership to ensure proper alignment * Travel to related locations as needed to provide in-person support * Maintain adequate daily backups of local File Server * Maintain audio and video conferencing capabilities and technology * Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date * Maintain desktop/laptops hardware and software according to VITAS standards * Coordinate all downtime and service impacting activities * Manage the process when requesting and/or fulfilling equipment orders * Assists in the coordination of office moves and office additions * Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems. * Maintain and produce inventory reporting of IT assets in ITSM tool * Provide backup support to other regions as needed, via telephone or on site. QUALIFICATIONS * Two to four years of experience in an enterprise IT environment * Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management * Ability to express complex technical concepts effectively, both verbally and in writing * Excellent analytical and organizational skills * Ability to work independently with limited supervision or collaboratively * Excellent communication, efficient troubleshooting, and high level of motivation and time management skills * Ability to work well with people from different disciplines with varying degrees of technical experience * Ability to work on various assignments simultaneously * Strong interpersonal skills within all levels of the organization * Ability to navigate within automated systems and proficiency in Outlook, Word and Excel EDUCATION * Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred * Certified in ITIL foundations is desirable. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V