NOC Technician (Video Monitoring and Integration)

Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies. Technical certifications may be required depending on the specific role.

Telecomm Network Operator

The Telecomm Network Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecomm Network Operator may work independently or under the supervision of a lead.

• Strong understanding of Video Monitoring and Access Control systems
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all issues and to identify the root cause of every problem
• Coordinating all planned outages
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis
• Assisting in the training of new candidates
• Adhering to safe work practices to support the goal of no reportable accidents within IT
• Being on call and shift work– is a 24x7 operation and all personnel will be on call in the event of a problem
• Keeping abreast of technology changes, evaluating and recommending network components and developing documentation and installation standards for these components
• FAA tower lighting notifications
• Updating system and procedures documentation for all network hardware on the document database
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all problems on the first visit and to identify the root cause of every problem
• Coordinating all planned outages
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis
• Assisting in the training of new candidates
• Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc) and secondary support on multiple minor systems
• Adhering to safe work practices to support the goal f no reportable accidents within IT
• Being on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem

Education, Experience, & Skill Requirements

• Education – High School Diploma. Preferred Advanced Degree
• Experience – Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must)
• Skill – General knowledge of Telecommunications Network Design and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge