About the Company & Job:

My client is a leading international commercial vehicle solutions provider headquartered in Japan. They develop, manufacture and sell a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents.

Role & Responsibilities:

• Partner the importers in the regions to develop networks, evaluate new dealers for appointment, and new facility upgrading with network expansion.
• Create forums for regional fraternity to participate and discuss on challenges in achieving business plan to seek for a sustainable action plan as resolution.
• Conduct special training programs to upgrade regional network development specialists to upgrade respective importer dealer facility, amenities, systems and tools.
• Develop and implement dealer operating standards across regions to ensure importers and dealers to work more efficiently with better operational control over the business and improve profitability.
• Introduce systems and ensure maintenance across the regions.
• Partner regions within Hub APAC to implement retail strategy activities
• Oversee and monitor regional Retail KPIs and analyse the gaps to brainstorm for corrective actions to improve performance.
• For new importer appointments, support regions for aftermarket readiness.
• Acts as main contact point with HQ to implement retail strategy activities across the regions.
• Responsible for ensuring awareness, compliance and continuous improvement across all regions within Hub APAC of retail operation standards and processes to achieve Company targets.
• Consolidating on Qualitative Requirement (QR) audits outcomes, follow-up actions and implementation based on results.
• Provide QR audit results and progress update to HQ.
• Ensure the regions implemented and supports the Road Support concept across all importers and retailers, including vehicle branding.

Key Requirements:

• Minimum of 7-10 years’ experience in Aftermarket within automotive industry, preferably in multinational companies, and in Oceania and Asia.
• Customer orientated mind-set and partnership mind-set with importers
• Knowledge on dealer development/network development
• Good understanding of the truck business and good understanding of importer/dealer business.
• Proficient in MS Office applications
• Entrepreneurial mind-set (lean, cost and time efficient, focused, creative, accountable)
• Ability to manage and drive a wide range of diverse issues.
• International experience and multi-cultural competence.