About the Role:
You’ll play a critical role in connecting landlords with our expert lettings teams. As the first point of contact, you’ll handle enquiries, book rental valuations, and provide outstanding service. Your ability to communicate effectively and manage relationships will directly contribute to our success.
Key Responsibilities:
• Engage with Landlords: Handle inbound and outbound calls to understand their property needs and secure rental valuation appointments.
• Schedule Appraisals: Book rental valuations for our branches and ensure accurate handover of information.
• Generate Opportunities: Identify new leads, follow up on enquiries, and contribute to the growth of the lettings business.
• Provide Excellent Service: Build strong relationships with landlords and deliver a positive, professional experience.
• Maintain Records: Keep accurate logs of customer interactions and appointments in our system.
What We’re Looking For:
• Exceptional Communication Skills: Confident, professional, and engaging over the phone.
• Customer-Centric Mindset: Dedicated to delivering excellent service and exceeding expectations.
• Motivated and Proactive: Self-driven with a passion for meeting targets and achieving results.
• Organisational Excellence: Able to prioritise tasks, manage time effectively, and ensure accuracy.
• Preferred Experience: Background in customer service, sales, or lettings is advantageous but not essential.
Why Join Us?
This role is more than just a stepping stone; it’s an opportunity to make a real impact in the lettings industry. If you’re passionate about building relationships and excited about a career with growth potential, we’d love to hear from you.
Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions