To explore NANO-INDENTER opportunities in both industrial and academic market by working closely with all stakeholders within MA, including sales, applications, marketing, etc.
To manage NANO-INDENTER business by matrix management and lead the team and sales process from start to finish.
To prepare forecast NANO-INDENTER business with accuracy regularly and maintain an accurate and up-to-date CRM database.
To mentor, coach and train sales members on all details of sale process.
To identify and engage with key customer accounts, both current and potential, to define current and future instrument and application requirements.
To provide ongoing and timely strategic market input for the appraisal and execution of business opportunities in China.
To create a team-wide system to ensure prompt and efficient follow up on new inquiries.
To maintain good customer relationships by providing regular contact and developing self as technical “go-to person” within the market.
To always project a professional and competent image of Oxford Instruments.
To attend conferences, exhibitions and workshops as necessary in support of sales.
To participate in training and development activities as required.
General
To maintain and develop knowledge of NANO-INDENTER products and their typical applications, undertaking appropriate training where necessary.
Provide monthly market, sales, and prospect reports together with administration reports such as “time & expense” within the agreed standards. This should be effected primarily through use of the CRM software tools.
Lead marketing / sales, furnishing leads for system sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
Assist in knowledge transfer by training customers and other company employees when required.
Maintain awareness of, and minimise where possible, the level of expenses incurred in day to day support activities, both in terms of time involved and parts consumed.
Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
Participate in training and development activities as required.
Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
Main working relationships:
Works closely with MA sales, application, business support and management.
Works closely with customers.
Work closely with global NANO-INDENTER management member.
Person Specification
Essential Criteria
Desirable Criteria
Education/ Qualifications
Relevant material science degree essential
Additional business qualification or PhD desirable
Experience
At least 5 years of experience in high tech instrument sales and business management
Proven solid experience in Nano-indenter technology and market
Proven ability to meet targets and grow a business
Strong negotiation skills
Excellent communication skills
Demonstrated ability for cross cultural communication
Strong English skills are important
Proven ability to lead a team
Organised, with proven administrative/reporting skills
Proficient in PC skills including MS Office
Must be prepared and able to travel and stay overseas as required without restriction, subject to normal visa requirements
Clean driving license
Commercially astute
Knowledge & understanding
Excellent understanding of the technical instrumentation sales process in the China market
Personal qualities
Adaptable, able to flex to the needs of customers, team and the business
Proactive self-starter who completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers’ needs effectively
"Can do" attitude – Decisive, able to work around issues to deliver performance
Superior communication and interpersonal skills to engage with and manage through people.
Strong analytical & negotiation skills, with track record of effective, difficult negotiations.
Rounded in approach – sees bigger picture as well as own priorities and needs
Must be prepared to travel extensively (likely to be up to 50% of time)
Special Circumstances
Anticipated Recruitment Process:
CV and cover letter application
Shortlisting
Online assessment
1st stage interview via teams or in person
2nd stage interview via teams or in person
Offer
Pre-employment checks
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