At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Role Overview

The Java Support Analyst is responsible for maintaining, troubleshooting, and optimizing enterprise Java applications. This role involves incident resolution, performance tuning, API troubleshooting, database optimization, and CI/CD deployment support. The analyst will work in an Agile, DevOps-driven environment and support legacy modernization, application enhancements, stabilization, and performance improvements for mission-critical applications in Freight, Rail, and Logistics industries.

Required Technical Skills

🔹 Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices

🔹 Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)

🔹 CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)

🔹 Cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes)

🔹 Monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)

🔹 Security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory)

Key Responsibilities

1️⃣ Incident & Problem Management

✅ Provide Level 2/3 support for Java applications, resolving production issues, API failures, and backend errors.

✅ Diagnose and troubleshoot Java-based application crashes, memory leaks, and performance bottlenecks.

✅ Analyze logs using Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic.

✅ Work with ITIL-based Incident, Problem, and Change Management processes.

✅ Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.

2️⃣ Java Application Debugging & Optimization

✅ Debug and analyze Java applications built on Spring Boot, Hibernate, and Microservices.

✅ Fix issues related to RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization.

✅ Optimize Garbage Collection (GC), CPU, and memory utilization for Java applications.

✅ Work with Java profiling tools (JVisualVM, YourKit, JProfiler) to identify slow processes.

✅ Assist developers in resolving code-level defects and SQL performance issues.

3️⃣ API & Integration Support

✅ Troubleshoot REST APIs, SOAP services, and microservices connectivity issues.

✅ Monitor and debug API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management).

✅ Handle authentication and security for APIs using OAuth 2.0, JWT, SAML, and LDAP.

✅ Work on third-party system integrations with SAP, Salesforce, ServiceNow, or Workday.

4️⃣ Database Support & SQL Performance Tuning

✅ Analyze and optimize SQL queries, stored procedures, and indexing strategies.

✅ Troubleshoot deadlocks, connection pooling, and slow DB transactions in Oracle, PostgreSQL, MySQL, or SQL Server.

✅ Work with NoSQL databases like MongoDB, Cassandra, or DynamoDB for cloud-based applications.

✅ Manage ORM (Hibernate, JPA) configurations for efficient database transactions.

5️⃣ CI/CD & Deployment Support

✅ Support CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

✅ Work on Docker and Kubernetes-based deployments for Java applications.

✅ Assist in automated testing and validation before production releases.

✅ Troubleshoot deployment failures, rollback strategies, and hotfix releases.

6️⃣ Cloud & DevOps Support

✅ Monitor Java applications deployed on AWS, Azure, or GCP using CloudWatch, Azure Monitor, or Stackdriver.

✅ Support containerized deployments using Kubernetes, OpenShift, or ECS.

✅ Manage logging, monitoring, and alerting for cloud-native Java applications.

✅ Assist in configuring Infrastructure as Code (Terraform, Ansible, or CloudFormation) for DevOps automation.

7️⃣ Security & Compliance Management

✅ Ensure Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001).

✅ Monitor and mitigate security vulnerabilities using SonarQube, Veracode, or Fortify.

✅ Implement SSL/TLS security measures and API rate limiting to prevent abuse.

8️⃣ Collaboration & Documentation

✅ Work in Agile (Scrum/Kanban) environments for application support and bug fixes.

✅ Maintain technical documentation, troubleshooting guides, and runbooks.

✅ Conduct knowledge transfer sessions for junior support engineers.