Posting Summary Logo Posting Number STA00282PO25 Job Family Information Technology Job Function IT Product Support USC Market Title IT Customer/Product Support Administrator Link to USC Market Title https://uscjobs.sc.edu/titles/133314 Job Level P2 - Professional Business Title (Internal Title) Mobile Device Mgmt. Engineer Campus Columbia Work County Richland College/Division Division of Information Technology Department IT Service Management State Pay Band 7 Approved Starting Salary $59,581 Advertised Salary Range $59,581- $89,371 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Standard working schedule: 8:30am - 5:00pm Must be willing to work a flexible schedule to meet the needs of the department . Basis 12 months Job Search Category Information Technology About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary Mobile Device Mgmt. Engineer * Are you passionate about managing and securing endpoint devices? * Do you have experience with Microsoft Intune or other MDM solutions? * Are you passionate about automating and streamlining system configurations? * Are you skilled in providing top-tier technical support and troubleshooting complex issues? * Do you enjoy teaching and educating colleagues about new technologies? A Preview of the Day-to-Day * Design, implement, and manage Microsoft Intune solutions for endpoint management. * Create and manage configuration profiles to enforce settings and restrictions on devices. * Implement security policies in collaboration with the Security Operations Center to protect endpoints. * Develop and maintain comprehensive documentation relevant to device lifecycle management. * Provide senior-level technical support and troubleshoot complex issues. * Deliver training to IT personnel across the University on device management using Intune. Unique Perks * Professional Development: We take investing back in you seriously! We offer generous professional development opportunities throughout each year. * Collaborative Culture: Work with a dynamic team that values innovation and teamwork. * Impactful Role: Play a key role in supporting the academic, research, and operational needs of the University. * Downtown Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. Does this sound like the perfect fit for you? Apply now and join our team! Job Related Minimum Required Education and Experience Requires a bachelor's degree in a job-related field and 2 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Bachelor's or advanced degree in computer science, information technology, or related field and 4 years' related experience; or a minimum of six (6) years' experience supporting endpoint devices. Minimum two (2) years of experience managing devices with an MDM (modern device management) system, preferably Intune. Advanced knowledge in supporting Windows and Android is required. * At least four years of experience in Windows-based office automation systems, data communications system design, installation, operation, and repair. * Advanced knowledge of Intune. * One or more of the following certifications: Microsoft 365 Certified: Endpoint Administrator Associate; Microsoft 365 Mobility and Security; or similar certification. * Basic knowledge of networking services and data communications: LAN/WAN connectivity using TCP/IP, VPN, SFTP, SSH, Remote desktop, and other related networking tools and concepts. * Basic knowledge of PowerShell scripting preferred. * Knowledge of GPOs and windows imaging. Knowledge/Skills/Abilities * Proficient in supporting Windows, macOS, Linux, Android, iOS, and related hardware (desktop/laptop/tablet devices, networking equipment, peripheral devices). * Working knowledge of business software: Office 365, FileMaker Pro, Adobe Creative Suite, etc. * Proficient in designing, authoring, and maintaining a high-quality documentation library. * Ability to independently learn and maintain skills with proficiency. * Ability to provide courteous customer service, including clear verbal and written communication, to IT personnel of varying skill levels and backgrounds. * Must be able to maintain pace with rapidly changing technology. Job Duties Job Duty MDM ADMINISTRATION * Design, create, implement, and manage Microsoft Intune or other MDM solutions (device enrollment, policy configuration, application deployment, etc.) for endpoint management. * Create and manage configuration profiles to enforce settings and restrictions on devices. * Implement conditional access policies to control access based on device compliance. * Manage patching and updates for Intune-managed devices. * Work with personnel in the Security Operations Center to implement security policies and configurations to protect endpoints. * Manage security baselines and compliance policies to meet organizational security standards. * Package and deploy applications, ensuring proper distribution and version control. Essential Function Yes Percentage of Time 35 Job Duty DOCUMENTATION * Develop standard operating procedures and author documentation relevant to Device Management. * Create ServiceNow knowledge articles to ensure all university areas have access to best practices and workflows needed for successful device management. * Develop documentation relevant to all aspects of the Intune infrastructure, including infrastructure dependencies, customizations, design decisions, repeatable maintenance tasks, and logs of completed tasks. Essential Function Yes Percentage of Time 20 Job Duty DESKTOP SUPPORT * Manage/evaluate the local GPOs and help migrate them to the MDM solution. * Assist the Desktop support team as SME for MDM. * Review and manage the device imaging process. Essential Function Yes Percentage of Time 20 Job Duty TRAINING [10%] * Develop training materials relevant to device configuration, administration, and management. * Deliver training annually to DOIT Help Desk and Desktop Services teams. * Maintain training materials to include updates relevant to administering and managing the most recent OS releases. * Deliver training 2-3 times a year to institutional IT personnel with varying knowledge, skills, and backgrounds. Essential Function Yes Percentage of Time 10 Job Duty INTUNE ONBOARDING [10%] * Assist the Director of End User Device Management with the delivery of MDM onboarding and updating services. * Ensure areas beginning their use of Intune or updating their personnel functioning as Intune Admins are equipped for immediate success. Essential Function Yes Percentage of Time 10 Job Duty OTHER DUTIES AS NEEDED Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 05/26/2025 Job Open Date 04/11/2025 Job Close Date 05/26/2025 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by May 26, 2025. Quicklink for Posting https://uscjobs.sc.edu/postings/185776 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. Supplemental Questions Required fields are indicated with an asterisk (*). * * Do you have a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience? * Yes * No Applicant Documents Required Documents * Resume Optional Documents * Cover Letter