Company Description

About Us

At Reboot Staff, we specialize in connecting businesses with top-tier administrative and operational talent. Our mission is to support companies by providing dependable staffing solutions while helping individuals grow and succeed in their professional careers. Based in Austin, TX, we take pride in our people-first approach and our commitment to excellence in every placement.

Job Description

Job Description

Reboot Staff is currently seeking a detail-oriented and dedicated Customer Support Assistant to join our growing team in Austin, TX. In this role, you will be the first point of contact for customers, ensuring a high-quality experience through professional and timely support. You will handle inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner
• Troubleshoot product or service issues and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to resolve complex customer concerns
• Monitor customer feedback and identify areas for service improvement
• Follow communication procedures, guidelines, and policies
  
  

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1+ year of experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to multitask and manage time efficiently
• Proficient in using customer support software and Microsoft Office Suite
  
  

Additional Information

Benefits

• Competitive salary ($46,000 - $56,000 annually)
• Opportunities for career advancement and professional development
• On-the-job training to develop customer service and communication skills
• Supportive team environment focused on collaboration and growth
• Full-time position with a consistent schedule