Job Function

To manage the processes, team and resources accountable for the effective planning and execution of the learning and development activities contributing to operational effectiveness, customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements. Actively establish and lead the operations of the learning and development team.

Key Performance Areas:

• Support Learning Partners in the planning of learning activities for the year, including forecasting on budget needs, accommodating companywide training needs
• Develop and or maintain learning policies, processes and procedures.
• Identify, source, brief, monitor and manage 3rd party vendor contracts and relationships.
• Oversee service provision of 3rd party vendors and track service against agreed SLAs.
• Effectively, accurately and timeously plan and coordinate the logistics for learning activities, events, as well as instructor activities and arranging for relevant materials and resources to be available
• Ensure effective and appropriate facilities, catering and operations support for all learning and development activities
• Obtain, record, analyse, and report on learning and development information to enable effective and efficient analysis and decision making
• Build, manage and maintain relationships with external regulatory bodies such as ITF
• Continuously monitor and report on progress against learning and development strategy and plans, and make adjustments where necessary
• Ensure learning schedules are managed and maintained in accordance with relevant frameworks, policies and procedures
• Manage and ensure timeous issuing of training certificates and other documentation
• Ensure all administration and record keeping activities are completed timeously and in accordance with relevant policies and procedures
• Ensure compliance with relevant learning regulations
• Lead and manage moderation, quality assurance and audit processes
• Manage and ensure timeous and accurate internal and external reporting on learning and development activities and solutions,
• Contribute to the setting of frameworks for training budgets, minimise expenditure and manage costs and assets effectively
• Manage, monitor and report on budget variances in order to maximise financial performance
• Partner with finance to institute and maintain proper financial controls including learning vendor purchase order processing and payment, grant funding management invoicing processes, procedures and issuing managing all financial aspects of projects
• Monitor the implementation of financial procedures to ensure disciplines are adhered to
• Develop and track continuous improvement KPIs or metrics
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence

Qualifications Required:

• Bachelor’s Degree or HND
• Member of HR Chartered Institute – SHRM, CIPD, HRCI, CIPM, NITAD

Experience and Skills Required:

• Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience
• Experience with HRIS preferred but not required
• Excellent written, verbal, communication, and interviewing skills.
• Proficient with Microsoft office suite or related software
• Problem-solving and decision-making skills
• Training Need Analysis
• Practical experience using digital learning platforms
• Ability to relate to and communicate with all levels of management and candidates.
• Strong customer service capabilities, both internally and externally

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.