About the Role

We are looking for a detail-oriented and proactive Logistics Specialist to join our team. In this role, you will play a key part in improving customer satisfaction by managing reverse logistics processes, handling returns and claims and supporting customs clearance operations. If you have experience in supply chain management and a keen eye for optimizing logistics processes, we want to hear from you!

Key Responsibilities

• Process and manage customer return requests, ensuring compliance with agreed policies.
• Oversee the collection and reception of returned products at the warehouse.
• Identify and resolve discrepancies in returns and claims efficiently.
• Issue return invoices and ensure timely resolution of complaints.
• Support customs clearance procedures for imported goods.
• Monitor stock levels, especially items close to expiration, and manage inventory efficiently.
• Assist with various system verifications and testing for Sales and Digital teams.
• Maintain accurate records and reports on logistics performance and order cancellations.
• Collaborate with Customer Care and other internal teams to improve returns & claims processes.
• Provide support in verifying logistics and transport service invoices.

Requirements

• Education:Bachelor’s degree
• Experience: At least 3 years of experience in Supply Chain, Logistics, Procurement, Customer Care, or Warehousing.
• Technical Skills:
• Proficiency in Microsoft Excel (intermediate - advanced level).
• Advanced level of English
• Soft Skills:
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and in a team environment.
• Excellent organizational and time-management skills.

Why Join Us?

• Be part of a dynamic and growing company.
• Work in a collaborative and supportive team.
• Opportunity to develop your skills and advance your career in logistics and supply chain management.