Job Description

The Learning & Development Manager supervises the L&D specialists and assistants in the team on implementing Firm-wide knowledge management and talent development plans, and in supporting the learning and talent development needs, plans, and priorities of the different Practice groups and the Firm. The role will also drive other KM activities which relate to building Firm-wide knowledge capability. Typically drives end-to-end learning interventions, leads learning projects and provides guidance to learning projects of other teams. The role will be a recognized SME in people and program development, utilizing a range of learning resources, theories, tools, and technology applications.

Primary Duties And Responsibilities

Program/course need assessment, development, execution, evaluation

Take the lead in the ADDIE process - assess relevant learning (training) and talent development needs of the Firm, the division, roles, and individuals, as the case may be, in consultation with stakeholders.

Design, execute, facilitate or supervise learning and training programs (following the 70-20-10 framework) necessary to meet learning needs.

Use a variety of media following a blended delivery approach e.g. ILT, virtual/remote, eLearning, combining f2f, virtual, on-demand activities as appropriate to meet desired learning outcomes.

Identify, select and manage external training/providers (including GT training/external training consultants when appropriate (necessary to meet learning objectives and deliver required training to appropriate standards).

Assess and provide summary activity reports and impact assessment of learning programs for dissemination to stakeholders

Monitor and report on activities, costs, performance, etc, as required.

Project Management

Leads learning and talent development projects as may be assigned; ensures that deliverables and milestones are met

Engages with project stakeholders – helps to define scope, provides updates, manages expectations, and drives the necessary action/deliverables

Provides guidance to learning-related projects driven by the Practice groups, as appropriate

Stakeholder Management and Communications

Supports the L&D Director in engaging with the Firm’s leaders so that the KM and Division learning resources collaborate in achieving Firm and Divisional learning and talent development objectives

Engages with Firm leaders or their designated representatives to work on the identification of learning and talent priorities and needs, and the design and implementation of solutions

Establishes working relationships and liaise with representatives of regulatory agencies e.g. PRC, BOA, be up to date on latest regulations of Firm and staff regulatory and CPD accreditation requirements

Create and submit learning dashboards and reports

Designs and executes the KM and L&D comms plan

Team Management

Manages direct reports to meet performance objective and expectations through coaching, mentoring and providing performance feedback.

Qualifications

Bachelor’s degree

At least five (5) years in the learning and talent development domain, with at least two (2) years experience in managing a team

Demonstrated experience in the application of learning and adult learning principles to learning interventions

Demonstrated experience in managing projects

Proficiency in designing, delivering, and assessing various learning delivery approaches e.g. ILT, virtual, eLearning

Preferred Qualifications

Post graduate degree or units earned in Business, Human Resources

Formal certifications in coaching, leadership assessments, etc.

Ability to balance multiple priorities

Excellent communication and interpersonal skills

Ability to build strong relationships with internal clients and colleagues across all levels

Strong business orientation and influencing skills

Strong client service focus

Driven, problem-solver and results-oriented

Demonstrated competency in virtual learning and eLearning tools.