OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. Role Overview: As the Learning and Development Manager at Quince.com, you will be a pivotal leader responsible for designing and implementing learning strategies for our Returns Processing Center. This position assesses building wide development needs to drive training initiatives and identifies and arranges suitable training solutions for employees. You will play an instrumental role in managing and mentoring your team, ensuring training content is aligned with operational needs, and analyzing training outcomes to optimize business performance.. Key Responsibilities: Content Development & Management * Conducts annual training and development needs assessments. * Develops training programs and objectives aligned with business goals and operational challenges. * Obtains and/or develops effective training materials utilizing various media formats. * Ensures training content aligns with company standards and specific process needs for consistency and effectiveness. * Develops and maintains organizational communications, such as intranet bulletin boards and newsletters, to ensure employees are informed about training and development events and resources. Training Program Execution & Leadership * Leads training and development efforts, mentoring and coaching managers, supervisors, and employees involved in development initiatives. * Plans, organizes, and facilitates employee development and training events, ensuring proper materials and supplies are available. * Conducts regular Business Review meetings, providing updates on training progress and operational insights. * Provides hands-on support and training to fulfillment center teams, ensuring efficient deployment aligned with operational metrics and goals. Budget & Administrative Oversight * Administers and monitors spending against the departmental budget to ensure cost-effective training initiatives. Root Cause Analysis & Continuous Improvement * Works with regional teams to identify areas for improvement in training and daily processes, driving optimization efforts. * Conducts follow-up studies of completed training programs to evaluate and measure effectiveness, modifying programs as needed. * Ensures continuous process improvement through regular evaluation of training content, methods, and key performance metrics. Monitoring & Compliance * Tracks and aligns training progress with key performance indicators (KPIs), including inventory management and compliance. * Presents learning outcomes and progress updates to senior management and partner sites. * Ensures compliance with company policies, including safety and inventory best practices, while monitoring employee learning goals for timely achievement. * Exemplifies the organization's desired culture and philosophies, fostering a positive learning environment. * Works effectively as a team member with management and HR staff to support company-wide development initiatives. Qualifications: Basic Qualifications: * Bachelor's Degree in Business, Human Resources, Operations, or a related field * 3+ years of experience in learning management, training delivery, or related fields, ideally in distribution, fulfillment, or manufacturing environments. * Proficiency in Learning Management Systems (LMS), instructional design software, and tools used to create and deliver content. * Ability to lift up to 40 lbs, stand, walk, bend, stoop, and engage in physical activities as needed during training and site visits. Preferred Qualifications: * Master's Degree in a related field or certification in Learning and Development (e.g., ATD or similar). * Experience working with Lean, Six Sigma, or other performance improvement methodologies. * Familiarity with inventory management and reconciliation processes, including cycle counts and resolving inventory discrepancies. * Strong leadership skills with a proven track record of mentoring and motivating teams. * Excellent communication skills, with the ability to multitask and manage complex issues simultaneously. * Ability to analyze data and provide actionable insights to improve training effectiveness and operational outcomes. We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. Pay Range $70,000-$120,000 USD Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.