Terms of employment: Permanent position Language of work: English Current salary is 115,000-130,000 CAD plus 10% annual bonus potential Benefits package offered Accidental Death & Dismemberment Insurance, Bereavement Leave, Dental Insurance, Disability Insurance, Extended Medical Insurance, Life Insurance, Prescription Drug coverage, Vision Care Location(s) of work: Toronto, Canada To apply for position, please click on link or send resume: Brian Garvey, Director, People Business Partner, 121 Bloor Street Suite 600, Toronto, Ontario [email protected] Lead Technical Program Manager Overview Works across the Sales Enablement services teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner Tracks and manages release planning, project delivery, and scope using Scaled Agile Framework (SAFe) practices for strategic projects Provides ongoing updates (with data) on the state of delivery Proactively manages all dependencies, ensuring all outputs are production ready at launch Manages a portfolio of SaaS tools and vendors supporting Sales Enablement and the Salesforce platforms. Coordinates stakeholder and business owner expectations by organizing and facilitating Program Increment Planning, running monthly steer cos, running operating committees Handles prioritization, intake, demand, and cross-functional planning during strategic project ideation Assist in vendor and PO management. Role Delivery Understands the business strategy and design approaches within the Business Operations and Salesforce subject matter areas with depth to be credible and effective with teams they work with. Competently represents the Business Operations team’s services and Salesforce's capabilities. o Organizes, drives, and accelerates a program's value delivery from inception through delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. o Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets. o Regularly reviews metrics and proactively seek out new and improved data/mechanisms for visibility. o Ensures the program stays aligned with organization's objectives. o Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. o Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.). o Works with ambiguity and with limited guidance. Vendor Management o Works with technology providers that are external to Mastercard that support our implementation plans and roadmaps. Identifies opportunities to be faster, better, and less costly. o Manages vendor onboarding, contracting, invoicing, payment, renewals, and accruals in collaboration with internal teams as needed, such as security, sourcing, legal, finance, and others. o Coordinates SaaS application licensing for the applications in support of the Business Operations team. o Facilitates audit preparedness on a monthly, quarterly, and annual basis. Communication o Serves as first point of contact status for Business Operations' portfolio of programs and projects. o Communicates clearly, concisely, and confidently with executives, peers, and staff. o Creates mechanisms to effectively report out and facilitate delivery. Leadership o Navigates and leads the program and related team members through challenging situations. o Actively mentors and/or recruits others. Process Improvement o Measurably improves, streamlines, and/or eliminates excess processes. o Utilizes cross organizational mechanisms to describe and drive continuous improvements. About You: Expert understanding of Agile frameworks, waterfall methodology, SAFe, and other delivery approaches. Ability to ascertain which delivery approach is appropriate for a given situation. Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics. Expert understanding of the Salesforce application and technical program management of it. Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs in agile/waterfall delivery models. Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project. Technical capability to effectively facilitate solving software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks. Enjoys diving deep to understand of the platforms capabilities and underlying technologies. Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations. Education Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent. Job Type: Permanent Pay: $115,000.00-$130,000.00 per year Additional pay: Bonus pay Benefits: Dental care Disability insurance Extended health care Life insurance Paid time off Vision care Flexible language requirement: French not required Schedule: Monday to Friday Ability to commute/relocate: Toronto, ON M4W 3M5: reliably commute or plan to relocate before starting work (required) Experience: Technical Program Management (required) Salesforce Application (required) Work Location: In person