R esponsibilities S etting and achieving plans, targets, and KPIs to optimize sales, visibility, and merchandising outcomes. C ultivating trust-based relationships with a portfolio of major clients to foster continuous business growth. I dentifying opportunities for expanding relationships with existing customers by presenting tailored solutions aligned with their objectives. G aining an in-depth understanding of key customer needs and requirements. E nsuring accurate and timely delivery of products and services to customers. S erving as the primary liaison between key customers and internal teams. A ddressing and resolving customer issues and complaints to uphold trust and satisfaction. C ontributing to the acquisition of new sales, transforming them into enduring partnerships. C ompiling regular progress reports and forecasts utilizing key account metrics. M anaging Customer Development Agreements, negotiating contracts for new and existing customers. R equirements P roven track record as a Software Solutions Key Account Manager. D emonstrated experience in sales and providing solutions tailored to customer needs. E xceptional communication and interpersonal skills, with the ability to build relationships across various organizational levels. S trong organizational capabilities and problem-solving skills. P roficiency in negotiation and conflict resolution. B achelor's degree (BSc/BA) in business administration, sales, or a related field. F