About the Role

The Key Account Manager (KAM) for Logistics is responsible for managing and expanding relationships with strategically important large customers. In this role, KAM Manager will act as a trusted advisor to our key clients, ensuring their logistics and supply chain needs are understood and met. He/she will drive revenue growth by developing comprehensive strategies to meet assigned targets and by managing critical customer accounts.

Key Accountabilities

• Develops and maintains strong, long-term relationships with key clients.
• Understands the client's business operations, supply chain needs, and logistics requirements.
• Acts as the main point of contact for key accounts, addressing concerns and providing solutions swiftly.
• Identifies opportunities to increase sales volume within existing accounts.
• Develops account plans to grow business and meet or exceed sales targets.
• Prepares and manages budgets for key accounts.
• ​Negotiates contracts and terms of service with key clients.
• Ensures high levels of customer satisfaction to retain and grow key accounts.
• Monitors performance metrics and analyze data to ensure service levels are met.
• Work closely with internal teams to ensure a unified approach to account management.
• Provides update on market trends, competitor activities and industry developments.
• Provides insights and feedbacks to inform strategic planning and product/ service development.
• Maintains detailed records of account activities, communications and progress.
• Utilize market intelligence to predict and respond to industry changes.
• Coordinates with operations to ensure seamless service delivery and exceptional customer experience.
• Monitors service performance metrics to ensure compliance with Service Level Agreements.
• Leads contract negotiations with clients to ensure dair and profitable agreements.
• Ensures all contracts comply with internal policies.
• Updates and maintains accurate records of contracts and agreements.

Qualifications, Skills and Experience

• Graduate of any four-year Business, Logistics, Supply Chain Management course
• With 10-year experience as a Key Account Manager, Sales Account Manager, or relevant role in logistics or supply chain industry
• Must have a strong understanding of logistics operations and processes
• Able to analyze data and sales statistics to inform strategy
• With excellent communication, negotiation and interpersonal skills
• Willing to do field work to meet with clients and attend industry events
• Must be familiar with the latest logistics technologies and trends.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.