About

Key Account Manager

Out client is a leading website company.

They design, build and support exhibition and conference websites around the world, providing digital and event industry expertise to event organisers of all sizes. Their proprietary software technology and event specialist team support clients on every continent and have established offices in the UK & US.

They are now looking for a charismatic, passionate, self-motivated, and detail-oriented team player who will strive to ensure their customers success. This is a senior sales/account position, and your remit will be to maintain, retain and grow their major customer accounts. This is a strategic role within the business and vital to their growth strategy.

As Key Account Manager you will be the face of the company. You are tasked with ensuring 100% satisfaction for their leading clients and building deep and long-lasting relationships at all levels of seniority to help their business grow.

Responsibilities

• Maintain and develop long term relationships with key customers, developing contract strategy and maximising sales opportunities via focused key account planning and a project management type approach.
• Generate new profitable sales opportunities (from initial prospect through to completion) within nominated key customers to develop presence within the customer group.
• Define, develop, and achieve strategic customer KPIs, with a future focus on continuous improvement for the customer.
• Develop and maintain a strategic key account plan for each account, which is regularly updated and communicated to the ASP Management team and proactively managed.
  
  

Experience

• Drive and enthusiasm, together with a good understanding of the events and exhibitions industry.
• At least 3 years’ experience within the exhibitions industry or digital marketing industry, preferably on the Sales or Marketing side of the business.
• Proven sales track record of developing and effectively managing major accounts. Upselling and cross selling will be a core part of the role.
• Ability to develop a customer strategy and demonstrate an understanding of how to measure and create milestones of success.
• A self-motivated, target driven individual with the ability to understand a solution-based sale.
• A highly proficient sales negotiator with the ability to maximise new business opportunities and cultivate customer accounts.
• A fast learner with the desire to self-develop through training and information gathering is essential.
• Sound technical knowledge. They are a tech company so require all employees to have a good understanding of Web Tech, digital media, and marketing.
• Flexibility to travel to clients across the UK and internationally
  
  

Nice-to-have skills

• Digital Media
• Marketing
• London, England
  
  

Work experience

• (Key) Account Manager / Executive
  
  

Languages

• English