Role: Key Account Manager

Location: London (Hybrid, 1–2 days in-office)

The Role in Brief:

An exciting opportunity to join a rapidly growing global travel experience platform at a pivotal time of expansion. We're seeking a talented Key Account Manager to manage a major international client relationship and drive day-to-day operations, strategy, and growth across high-value accounts. This is a dynamic, hands-on role with real career progression opportunities.

Role:

• Manage the relationship with a high-profile global client, serving as the primary point of contact
• Oversee day-to-day client account operations including SLA reporting, invoicing, usage tracking, and issue resolution
• Coordinate internal teams across departments to deliver exceptional service
• Attend regular client meetings, QBRs, and strategy sessions
• Support the development of creative and strategic solutions to grow account value
• Monitor account metrics, track trends, and deliver actionable insights
• Ensure project deadlines and budgets are met
• Contribute to business development efforts and ongoing process improvements

About you:

• Strong relationship builders with excellent communication skills
• Highly organised, analytical, and Excel-savvy with an eye for data trends
• Comfortable working in a fast-paced environment and managing multiple projects
• Curious, proactive, and able to take ownership with minimal structure
• Background in travel, loyalty, or client services preferred (not essential)
• Confident with PowerPoint and presenting ideas effectively
• Able to translate technical concepts for non-technical stakeholders
• Team players who thrive when wearing multiple hats

3 stage Interview Process.